5 Star Air – Privacy Policy

Last Updated: 11/05/2025

1. Introduction

5 Star Air (“we,” “our,” or “us”) provides HVAC repair, cleaning, and maintenance services to residential and commercial clients. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, submit a contact form, or communicate with us via text message.

By using our website or opting in to receive text messages, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following information through our website forms and service communications:

Name
Phone number
Email address
Message or service inquiry details
Checkbox selections indicating consent for marketing and non-marketing text messages

3. How We Use Your Information

We use your personal information for the following purposes:

To respond to your inquiries and provide requested services
To send service-related updates such as appointment confirmations, reminders, and order notifications
To send promotional and marketing offers (only if you have opted in separately for marketing texts)
To maintain service records and improve our offerings

We do not sell, rent, or share your information with third parties for their own marketing purposes.

4. SMS Messaging and Consent

We use SMS messaging to communicate with customers who have given prior express consent.
When you submit your phone number on our website or through a phone call:

You may check one or both consent boxes:
- Marketing Text Messages: “By checking this box, I consent to receive marketing text messages from 5 Star Air at the phone number provided. Frequency may vary. Message & data rates may apply. Text HELP for assistance, reply STOP to opt out.”
- Non-Marketing Text Messages: “By checking this box, I consent to receive non-marketing text messages from 5 Star Air about my order updates, appointment reminders, etc. Message & data rates may apply.”
After submitting the form, you will receive a confirmation text asking you to reply “YES” to verify your consent before receiving messages.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us at [insert support email/phone number].

We maintain detailed opt-in and opt-out records for compliance with A2P 10DLC, CTIA, and TCPA guidelines.

5. How We Protect Your Information

We use secure servers, SSL encryption, and limited access controls to protect your data. Only authorized employees and service providers who need the information to perform their work have access.

6. Data Retention

We retain customer information only as long as necessary to fulfill the purpose for which it was collected or as required by law.

7. Your Rights

You have the right to:

Request access to your personal information
Request correction or deletion of your information
Withdraw SMS consent at any time by replying STOP

8. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or our SMS practices, contact us at:
5 Star Air
Website: https://5starair.pro
Email: info@5starair.pro
Phone: (800) 686-5038